Answer:
Universal Containers wishes to assign Cases using the same criteria employed for Live Agent chats. Which feature should a Consultant propose?
Omni-channel Skills-based routing
Explanation:
The options for the question are missing.
A) extranet
B) corporate portal
C) intranet
D) executive information system
Answer:
Extranet.
Explanation:
An extranet is defined as a secure network tailored for information sharing. This type of network is set up by a business to provide specific data to customers and suppliers while restricting their access to sensitive company information.
It simplifies information exchange with potential clients and various stakeholders, enhancing customer support by delivering relevant details to address their inquiries.
Answer:
Explanation:
Maslow’s hierarchy of needs, depicted as a pyramid, illustrates various levels of human needs that individuals strive to fulfill, which serves as the foundation for human motivation. The different tiers of needs as outlined by Maslow, from the base to the apex, include: physiological, safety, love and belonging, esteem, and self-actualization.
Margot’s circumstances indicate that her “esteem” needs are not being satisfied. According to Maslow, esteem needs encompass self-respect, reputation, and respect from others, which is evident in Margot’s situation.
