In order to manage angry and frustrated customers effectively, you should do the following:
Keep your composure as much as possible. It's essential to prioritize your own emotional and physical well-being. Avoid letting the situation stress you out. Moreover, maintaining a calm demeanor fosters better interactions with everyone involved in the transaction.
Show empathy. Before responding or taking action, make an effort to appreciate the customer's perspective and circumstance. Choosing your words thoughtfully is also crucial.
Machiavelli suggests that leaders should retain certain vices to facilitate more informed and effective decision-making. Vices like the inclination to instill fear, while beneficial to some degree, can ultimately become harmful if taken too far.
Answer:
129
Explanation:
40 is found by subtracting 16 from 56.
Then, adding 89 gives a total of 129.
