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nordsb
8 days ago
8

A helpdesk technician takes a call, "Good morning, this is the helpdesk. My name is Greg. How may I help you today?" The frantic

caller states, "My computer will not turn on and I have a presentation in 15 minutes." The technician responds, "Now calm down and let us see what we can do." The technician then proceeds to lead the caller through the process of checking power cables and power lights. Which troubleshooting step is being used at this point?
Social Studies
1 answer:
Doss [1.5K]8 days ago
5 0

Answer:

Recognize the problem.

Explanation:

This marks the initial step of troubleshooting.

The technician must foremost determine what may have caused the issue (the computer failing to turn on). They will contemplate potential factors leading to the problem prior to figuring out the next steps.

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