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vredina
10 days ago
11

Which passage displays sensitive language likely to pacify upset customers? a.We regret your claim that the gym bag you purchase

d was faulty, but we want you to know we're sorry if you suffered an inconvenience as a consequence. b.Although rare, sometimes flaws in merchandise can occur despite rigorous quality control. However, only 0.03 percent—the equivalent of three in 10,000 items—is ever flagged as faulty. c.You can be certain that we will hold responsible the quality-control inspectors who failed to detect the flaw in the production line. From now on we will make sure that such a malfunction never happens again.
English
1 answer:
Lady bird [2.7K]10 days ago
6 0

Response: We are sorry to hear that the gym bag you bought was defective, and we apologize for any hassle this may have caused you. This response is an effective way to calm down customers.

Justification: This response is effective in calming customers because it acknowledges their feelings and expresses genuine regret.

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