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yan
3 months ago
15

A customer is upset because she believed if she bought two products, she'd get two free. You explain the sale is actually buy tw

o, get one free. She argues that's not what the sign said.
Social Studies
1 answer:
OLga [1.6K]3 months ago
6 0
<span>Firstly, determine if her misunderstanding was justified—whether due to her mistake or misleading promotion from your company. If the error resulted from your advertising and your profit margins allow, consider honoring the two free items to build goodwill with the customer. Conversely, if she is clearly mistaken or attempting to deceive, inform her you cannot fulfill her request and escalate the issue to a manager if she insists on pursuing it.</span>
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