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miv72
24 days ago
6

What is the percentage of probability that poor service will dissuade a customer from ever returning to a company?

English
2 answers:
Naddik [6.4K]24 days ago
4 0

High prices deter bad customers, while inadequate service turns away good ones. A recent report from the Rockefeller Corporation revealed that 14% of customers cease their purchases due to dissatisfaction with the product, and a striking 68% abandon a company because of subpar service.

Leya [6.5K]24 days ago
4 0

Customer retention is crucial in the business arena, as unhappy customers tend to share their experiences with nine to fifteen individuals.  

On average, companies experience a loss of 10% of their clientele annually. Notably, 96% of customers who encounter poor service remain silent about it; however, 91% will just leave and never return. Sadly, 13% of these individuals will relay their negative experiences to over twenty people.

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