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Nataly
2 months ago
10

Anton is a salesperson at GF Motors Co. Ben, a customer, has an engine complaint with the car he purchased from GF Motors. Anton

listened to his complaint and determined the facts in the complaint. Which of the following should Anton do to effectively respond to his customer in this scenario?
(A) Heshoul offer a solution and gain agreement that the proposed solution is acceptable.
(B) He should attempt to sell a different car to the customer.
(C) He should interrupt the customer if the customer is describing imaginary grievances.
(D) He should discuss how another employee of the company ls actually at fault.
Business
1 answer:
Scilla [3.8K]2 months ago
5 0

Response:

Anton should propose a solution and ensure that the client agrees that it is acceptable.

To elaborate:

Ensuring customer satisfaction is vital for any business's success. As a representative of the company, Anton must present it positively to customers. One effective way to do this is by addressing their concerns and attempting to resolve them, as Anton should in the situation described above.

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Scilla [3833]

Response: edge computing

Clarification:

Edge computing denotes an open and decentralized IT structure that features decentralized processing capabilities and Internet of Things (IoT) technologies.

Data is processed locally by the device or server rather than being sent to a data center. This paradigm helps to position data storage and computations closer to their sources, thus conserving bandwidth and enhancing response times.

Given that the business seeks to enhance its operations by leveraging data from devices at specific locations for real-time service adjustments, the technology it would integrate with its existing Cloud solutions is edge computing.

6 0
2 months ago
JED Corp., an e-commerce company, has created a network that supports its supply chain management system. The network provides t
soldi70 [3635]

The options for the question are missing.

A) extranet

B) corporate portal

C) intranet

D) executive information system

Answer:

Extranet.

Explanation:

An extranet is defined as a secure network tailored for information sharing. This type of network is set up by a business to provide specific data to customers and suppliers while restricting their access to sensitive company information.

It simplifies information exchange with potential clients and various stakeholders, enhancing customer support by delivering relevant details to address their inquiries.

5 0
2 months ago
The following unadjusted trial balance is prepared at fiscal year-end for Nelson Company. Nelson company uses a perpetual invent
stepan [3596]

Response:

a. The remaining store supplies at the end of the fiscal year total $2,550.

Debit Supplies expense 2,550

    Credit Supplies 2,550

b. For the fiscal year, the amount for expired insurance, categorized as an administrative expense, is $1,720.

Debit Insurance expense 1,720

    Credit Prepaid insurance 1,720

c. The depreciation expense associated with store equipment, classified as a selling expense, totals $6,500 for the fiscal year.

Debit Depreciation expense 6,500

    Credit Accumulated depreciation, equipment 6,500

d. To gauge shrinkage, a physical inventory count taken at fiscal year-end indicates $10,720 of merchandise is still on hand.

Debit Cost of goods sold 2,280

    Credit Merchandise inventory 2,280

Cash $22,150

Merchandise inventory 10,720

Store supplies 2,550

Prepaid insurance 1,080

Store equipment 42,800

Accumulated depreciation—Store equipment $25,750

Accounts payable 17,000

Common stock 4,000

Retained earnings 25,000

Dividends 2,100

Sales 115,900

Sales discounts 2,100

Sales returns and allowances 2,000

Cost of goods sold 40,280

Depreciation expense—Store equipment 6,500

Sales salaries expense 12,900

Office salaries expense 12,900

Insurance expense 1,720

Rent expense—Selling space 8,000

Rent expense—Office space 8,000

Store supplies expense 2,550

Advertising expense 9,300

Totals $187,425 $187,425

a) The current ratio is calculated as current assets divided by current liabilities, resulting in $36,050 / $17,000 = 2.12

c)  Nelson company

Income Statement

For the month ending January 31, 202x

Revenues:

  • Total net sales                                                              $111,800

Expenses:

  • Cost of goods sold $40,280
  • Depreciation expense - equipment $6,500
  • Sales salaries expense $12,900
  • Office salaries expense $12,900
  • Insurance expense $1,720
  • Rent expense - Selling space $8,000
  • Rent expense - Office space $8,000
  • Store supplies expense $2,550
  • Advertising expense $9,300                              ($102,150)

Operating income                                                           $9,650

b) Nelson company

Income Statement

For the month ending January 31, 202x

Sales:

  • Total sales $115,900
  • Sales discounts ($2,100 )
  • Sales returns and allowances ($2,000 )            $111,800

Cost of goods sold                                                           ($40,280)

Gross profit                                                                         $71,520

Selling expenses:

  • Depreciation expense - equipment $6,500
  • Sales salaries expense $12,900
  • Rent expense - Selling space $8,000
  • Store supplies expense $2,550
  • Advertising expense $9,300                                   ($39,250)

S&A expenses:

  • Office salaries expense $12,900
  • Insurance expense $1,720 Rent expense - Office space $8,000                     
($22,620)</ul>

Operating income                                                                 $9,650

3 0
1 month ago
Gibson Energy Ltd.’s general ledger account for Cash in Bank showed the following at December 31, 2019:
Free_Kalibri [3773]

Answer:

1. Adjusted cash balance equals the adjusted balance from the bank statement, totaling $133,620.

2. Refer to the journal entries and details provided in section 2 below.

Explanation:

The data presented in the question has been compiled and organized in the attached Excel document prior to answering the questions as follows:

1. Complete the bank reconciliation for December 31, 2019.

The bank reconciliation is shown in two formats:

a) Based on cash book balance

Gibson Energy Ltd.

Bank Reconciliation  

as of December 31, 2019  

Details                                                                   Amount ($)    

Cash book balance at December 31 awaiting reconciliation         62,000

Add:

Note receivable collected from XYZ Corp                            80,000

Less:

Dishonored NSF check                                               (7,000)

Overdraft interest expense                                            (1,320)

Bank service charge                                                   (60)  

Adjusted cash balance as of December 31                             133,620  

b) Based on bank statement balance

Gibson Energy Ltd.

Bank Reconciliation  

as of December 31, 2019  

Details                                                                       Amount ($)    

Bank statement balance at December 31 awaiting reconciliation          131,620

Add:  

Cash deposited on December 9 yet to be recognized          85,000

Cash deposited on December 31 yet to be recognized            15,000

Check #52094 issued in error                                      62,000

Less:

Outstanding checks 233                                                    (83,000)

Outstanding checks 239                                                    (77,000)  

Adjusted bank statement balance as of December 31                 133,620  

2. Document the journal entries needed to align the Cash in Bank account with the adjusted cash balance on the December 31 bank reconciliation, including explanations.

Date      Account Title & Description              DR ($)           CR ($)  

31 Dec 19    Cash                                                80,000  

                   Note Receivable                                                     78,049

                   Interest on Note Receivable                                       1,951

                  (To record note receivable & interest collected from XYZ)    

31 Dec 19   Overdraft interest expense                1,320

                  Service charge                                        60

                  Cash                                                                           1,380

                   (To record interest expense and bank charges)                  

31 Dec 19   Accounts Receivable                           7,000

                    Cash                                                                           7,000

                  (To record NSF check that was dishonored)                                      

Download xlsx
3 0
2 months ago
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