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otez555
2 days ago
12

Kate is a customer care executive at a telecommunications services company. She receives a complaint from Mike, a customer, abou

t an unnecessary deduction of $10 from his phone credit. If the company follows customer service management, Kate is most likely to:
Business
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To answer the next three questions, refer to the following example. In 2003, Porsche unveiled its new sports utility vehicle (SU
Nady [3600]

Answer:

The inquiry lacks sufficient information:

The analysts were worried since not only did Porsche enter the market late, but the introduction of the Cayenne could potentially harm Porsche's standing as a producer of high-performance vehicles. In assessing the Cayenne, would you refer to the potential harm to Porsche's image as erosion?

In marketing terminology, brand erosion signifies that consumers will perceive the brand's value as diminished. Fortunately, Porsche disregarded these concerns. The Cayenne has become Porsche's largest source of revenue and profit.

Porsche is a brand typically associated with luxurious sports cars, and their most popular model, the 911, has seen very few changes over the last five decades. However, as the SUV market size expanded, their profits began to decline. Many Porsche enthusiasts dislike the Cayenne and Macan, but the reality is that they boosted total sales volumes significantly beyond expectations.

Today, Porsche is viewed more as a luxury automobile manufacturer, and interest in their products has increased. A smaller segment of consumers expressed disappointment, while the majority were satisfied.

3 0
1 month ago
You have marked off your shop floor in a grid of 1 foot squares and labeled them with Cartesian coordinates. To perform one task
harina [3808]

Answer:

idk sry have a good day

Explanation:

8 0
2 months ago
Charles Schwab Corporation is one of the more innovative brokerage and financial service companies in the United States. The com
Scilla [3833]

Answer and Explanation:

a. Below is the computation of the contribution margin for each segment:

                                                     (in millions)

Details            Investor Advisor             Services Services  

Revenue from

operations              $1,681                                  $1,660

Plus:

Depreciation           $171                                     $154

Contribution

Margin                    $1,852                                  $1,814

2. Next, we assess the decrease in operating income

                                                   (in millions)

Details         Combined services          Institutional Services  

Total Revenue          $9,368                                $4,771

Less:

Variable expense    $5,702                                 $2,919

                    ($2,919 + $2,783)

Contribution

margin               $3,666                                 $1,852

Less:

Fixed costs         -$325                                    -$171

Net earnings        $3,341                                  $1,681

So from the previous calculations, it shows that the net operating income has decreased by

= $3,341 - $1,681

= $1,660 million

The variable costs can be calculated as

= Service revenues minus income from operations minus depreciation expense

7 0
1 month ago
Tory Enterprises pays $238,400 for equipment that will last five years and have a $43,600 salvage value. By using the equipment
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Depreciation refers to the reduction in an asset's value over time due to wear and tear. Calculating depreciation using the straight-line method results in $38,960 written off annually. This yields a depreciation rate of 16.34% per year. In comparison, using the double declining method results in a depreciation rate of 32.68% annually, with the first year's depreciation amount being $77,909.
3 0
1 month ago
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