Wood would be the most suitable option. A metal spoon would conduct the heat of the liquid and cause burns, as metals are efficient heat conductors. In contrast, wood remains cooler and won't burn you upon contact due to its insulative properties, which slow down the flow of thermal energy.
<span>Firstly, determine if her misunderstanding was justified—whether due to her mistake or misleading promotion from your company. If the error resulted from your advertising and your profit margins allow, consider honoring the two free items to build goodwill with the customer. Conversely, if she is clearly mistaken or attempting to deceive, inform her you cannot fulfill her request and escalate the issue to a manager if she insists on pursuing it.</span>
