Rachel initiated the practice of company visits as part of reaching out to her company’s loyal customers . She set up a campaign

Question

3 months ago

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Rachel initiated the practice of company visits as part of reaching out to her company’s loyal customers . She set up a campaign

that invited people to send in their experiences with her company’s product. Everyone who sent in their experiences would win a chance to visit the company and learn about the processes involved in the making of the product. Which CSR concept has Rachel displayed here?
Rachel has displayed the _____ concept of CSR.

Business

1 answer:

Katen [3.5K] · Answer 1 · 2026-03-02T08:49:34+03:00

Response:

Rachel has exhibited a clear understanding of explicit CSR concepts.

Explanation:

The business sector holds responsibilities toward its own operations, investors, and society at large. As a result, each business entity has an obligation to contribute to societal betterment, which is collectively recognized as Corporate Social Responsibility (CSR).

The social duty of a corporation reflects the principles and commitments its leadership undertakes to implement appropriate actions that can enhance and promote societal welfare while protecting business interests.

Recently, the acknowledgment of Corporate Social Responsibility has increased significantly due to the often adverse effects corporate actions can have on society. Therefore, fulfilling this responsibility aims to give back to the community while simultaneously achieving business objectives.

CSR can be categorized into two main concepts: implicit and explicit CSR. Explicit CSR refers to corporate policies and practices that accept accountability for social welfare. These often include voluntary initiatives by businesses to merge social value with business interests and address issues perceived as part of their social duty. An instance of this would be the response of several corporations providing aid to Hurricane Katrina victims in 2005. Conversely, implicit CSR relates to the role corporations play in formal and informal institutional contexts for societal benefit. It typically entails values, standards, and rules that result in compulsory and normative requirements for organizations.

A critical distinction between implicit and explicit CSR lies in the fact that implicit CSR is usually seen as a mandatory and reactive endeavor in response to its surroundings, while explicit CSR is generally recognized as a voluntary and intentional action. In this context, Rachel demonstrated the concept of explicit CSR, as the approach taken was deliberate and aimed at benefiting the community while enhancing the organization’s reputation among its loyal customer base.