Response:
1) This question addresses the value of diversification for a large corporation. Whether diversification is beneficial or detrimental varies based on individual corporate circumstances; there is no universal answer. For instance, Sony is divided into 12 distinct segments or divisions, each producing its own cash flow and providing various products or services.
High technology firms often embrace diversification, as it's crucial for them to innovate continuously or enhance existing offerings. For example, Google attained such vastness and diversification that it evolved into Alphabet, which oversees over 200 companies, primarily through acquisitions. Sony generates significant revenue from gaming services, financial services, and home entertainment.
When people consider Sony, they likely think of consumer electronics, the Playstation, or films; however, for profitability, Sony had to broaden and diversify its portfolio. Their income streams have shifted away from consumer electronics towards services (spanning financial, gaming, networking, music, and film), indicating the success of their diversification model.
2) Sony aims to generate customer value and new lifestyles through its Future Lab initiative, subject to how successfully they implement it. Based in San Francisco, Future Lab serves as a testing ground for innovative prototypes with real users. The intent is for Sony to derive insights from genuine user experiences to refine its products and services. Participants in Sony's program must pay a fee but have the opportunity to preview prototypes ahead of others.
