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Rashid
2 months ago
11

Fedex developed a 12-item statistical service quality indicator to measure customer satisfaction and service quality. the index

is comprised of customer-defined performance standards such as number of missed pick-ups, number of lost packages and number of late deliveries. each of the performance standards is weighted based on the relative importance of each standard to customers. by developing a service quality indicator that incorporates customer-defined performance standards, fedex is closing provider of the gaps model of service quality.
a. gap 1b. gap 2c. gap 3d. gap 4
Business
1 answer:
Free_Kalibri [3.7K]2 months ago
8 0

Answer:

The right choice is B: Gap 2.

Explanation:

The gaps model of service quality, known as the 5 gaps model, is essential for organizations to guarantee customer satisfaction. Gap 2 specifically addresses the disparity between management perceptions and the actual customer experience. In this gap, managers make it a priority to define and deliver the expected quality of service. In this instance, FedEx is addressing customer-defined performance standards, indicating it plays a significant role in closing Gap 2 in the service quality gaps model.

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marusya05 [3725]
The response is 'not necessarily.' Jerry might have the financial means to purchase a new car; however, we cannot ascertain if he possesses the desire to make that purchase. Willingness is essential in this context. Numerous individuals can afford items due to their financial resources, yet a lack of motivation to make a purchase can impact the situation. If he does not have the desire, he will be unable to buy the new car. The key question is, does he want to buy the vehicle?
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1 month ago
Over a six-month period in 2007, the price of corn increased by almost 70% as a result of increased demand for ethanol biofuel.
arsen [3447]

Response:

a. Due to the rise in corn prices, the supply of corn would grow. Simultaneously, the acreage allocated for corn farming would expand.

b. The primary factor behind the change in corn production acreage is:

A. The increased price indicates to suppliers that corn is becoming more valuable.

Clarification:

As corn is essential for producing ethanol biofuel, the demand and supply for corn rise to keep pace with the climbing prices. Suppliers, for their part, respond by increasing production through the use of a larger amount of land dedicated to corn cultivation. This depicts the usual interaction of market forces that influence market equilibrium.

6 0
1 month ago
1. How have the division and coordination of labor evolved at Merritt’s Bakery from its beginnings to today? 2. Describe how spa
arsen [3447]

Respuesta:

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Explicación:

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1 month ago
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2 months ago
Based on an annual disposable income of $40,000, calculate the average amount o money a person would save in japan; in the unite
marusya05 [3725]

Answer:

Japan     $760

The United States     $1,600

France          $6,320

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Total personal revenue is calculated as disposable income minus personal taxes. Earnings from employment, after deducting actual taxes, reveal the net established income.

The household saving rate is defined as total savings divided by disposable income.

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Japan:

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United States:

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France:

$40,000*15.8% = $6,320

7 0
3 months ago
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