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mel-nik
24 days ago
11

Willie was working on a new performance appraisal process. Unfortunately, he decided to measure telephone communication skills f

or all of his customer service representatives, but none of his customer service representatives use the telephone. They all communicate with customers online, using a chat function. In performance measurement, this indicates a________________-
Social Studies
2 answers:
tigry1 [1.3K]24 days ago
4 0

Answer:

Employee Performance

Explanation:

Evaluation of performance can be categorized into three types:

1. Result-oriented measures, such as outputs (financial performance, competitiveness).

2. Measures that assess factors influencing results, such as inputs related to customer relations, marketing, quality, and adaptability.

3. Evaluation of Employee Performance.

Performance Measurement is employed in business to assess the advancement of an organization or to identify indicators that contribute to its successful operation. What Willie has done involves evaluating the performance of his staff in relation to customer interactions.

OLga [1.4K]24 days ago
4 0

Answer:

Willie was in the process of developing a new performance appraisal system. Regrettably, he opted to assess telephone communication skills across all customer service representatives, despite the fact that none of them utilize the phone. They all interact with clients through an online chat platform. In the context of performance measurement, this reveals a Chat satisfaction ratio.

Explanation:

  • Every company is divided into various departments, with each assigned specific objectives that have been established to foster business growth, which is why organizations strive to create a robust communication channel with clients and customers to enhance the efficiency of all departments that contribute to the organization’s profitability and development.

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An associate tells you she thinks she saw a customer shoplifting. She points out the customer to you who is headed for the door.
tigry1 [1396]

Answer:

Instruct the customer to halt. Then, conduct a search through their pockets and perform a frisk. Should you discover anything suspicious, inform the authorities. Typically, there will be a security guard or police officer present in stores like Target. If nothing is found, simply say THANK YOU FOR YOUR COOPERATION. HAVE A NICE DAY. That concludes the process.

8 0
1 month ago
Any four difference between stupa style and shikhar style​
OLga [1489]

Explanation:

Four key differences between stupa and shikhar styles are:

  • Stupa design is predominantly associated with Buddhism while shikhar is mainly a Hindu style of architecture.
  • In contrast to shikhar style, which features multiple towers, the stupa has just one towering.
  • Buddhist statues are commonly positioned inside stupas, while deities are often found in shikhar styles.
  • Generally, stupas are used for meditation by Buddhists, while Hindus utilize shikhar design for various religious ceremonies.

I hope this is helpful.

Respect Nepalese architecture.

7 0
1 month ago
Zelda is really angry at her friend Brenda, and feels an overwhelming urge to set fire to Brenda’s car. She doesn’t, but instead
tia_tia [1357]
Sublimation. Explanation: 1- In psychoanalytical terms, sublimation refers to a defense mechanism where socially unacceptable thoughts or impulses are rechanneled into more acceptable forms or at least those that do not have severe negative repercussions. 2- Sigmund Freud, the founder of psychoanalysis, believed that sublimation is crucial for mature and civilized adults, as this defense mechanism helps individuals coexist in society. 3- In this scenario, Zelda unconsciously redirected her aggressive feelings (such as the desire to set fire to Brenda's car) into a safer activity (like burning Brenda's photos), illustrating the concept of sublimation.
8 0
11 days ago
Read 2 more answers
What tactics did the salesman use to convince Doris to provide her financial information?
tia_tia [1357]

Answer:

Cantor, the salesperson,

1. casually inquired about Doris’s financial status,

2. instilled fear by mentioning potential IRS consequences and then,

3. directly asked her for her card information.

Explanation:

In episode 680 of Anatomy of a Scam, we observe the strategies salespeople use to extract sensitive information from potential clients. Cantor, an experienced salesman, applies these methods during a call with Doris. He probed for sensitive details to gauge her finances, such as her savings and outstanding mortgage. His relaxed approach made it easier for Doris to share her information.

In persuading her to pay the membership fee, he introduced a probable problem that he claimed joining the business could resolve. When he requested her debit card details to complete the payment, he did so openly.

8 0
1 month ago
How do the following main points for a speech about the achievements of Ida Wells-Barnett violate the guidelines presented in yo
enot [1345]

Los puntos principales deberían haberse organizado en orden causal y no se dividen consistentemente.

Opción: A y C

Explicación:

Los puntos principales para un discurso acerca de los logros de Ida Wells-Barnett violan las pautas presentadas en el libro de texto sobre cómo organizar los puntos. Deben seguirse las directrices adecuadas, donde todos los puntos deben organizarse en un orden causal y no separarse consistentemente en el tema.

Según el tiempo del evento o de la ocurrencia, se debería preparar una lista de logros y la división punto por punto no debe interrumpir la coherencia del tema. Si esto sucediera, la relevancia se vería afectada.

7 0
15 days ago
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