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taurus
2 months ago
11

The Ritz-Carlton Hotel trains each employee to note the likes and dislikes of regular customers and record this information into

a computerized guest history profile that provides information on the preferences of 240,000 repeat Ritz-Carlton customers. Through the use of this customer database, the Ritz-Carlton is able to provide more personalized service to its guests. If, for example, a guest prefers a feather pillow or always orders a glass of sherry before retiring, this information can be entered in the database and these needs can be anticipated and met. By providing more personalized service, the Ritz-Carlton is narrowing provider ________ of the gaps model of service quality.
Business
1 answer:
Mariulka [3.8K]2 months ago
8 0
The appropriate answer is: Gap 1. The Gap Model of Service Quality, often referred to as the Customer Service Gap Model or the 5 Gap Model, assists businesses in understanding and quantifying customer satisfaction. This scenario exemplifies Gap 1, known as the 'knowledge gap,' defined as the discrepancy between customer expectations and the service provided by the company.
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Jane purchased a piece of equipment for $250,000 for use in her business. She incurred freight charges of $3,500, installation c
stepan [3596]

Answer: $36,000 loss

Explanation:

Initial cost = $250,000

Shipping fees = $3,500

Setup fees = $2,500

Annual maintenance = $5,000

Depreciation amount = $25,000

Proposed selling price = $200,000

Total costs involved = $(250,000 + 3,500 + 2,500 + 5,000)

Total costs involved = $261,000

Depreciation amount = $25,000

Equipment's book value = $261,000 - $25,000 = $236,000

Calculating gain/loss = Book value - selling price

Gain/loss = $236,000 - $200,000

$36,000 loss

4 0
2 months ago
If fixed costs increase, the break-even point in units will
arsen [3447]

If fixed costs rise, there will be an increase in the required number of units to break even.

The predetermined overhead rate is calculated as follows: $360,000 / 60,000 = $6 for each direct labor hour... The applied overhead for September amounts to $6 multiplied by 9,350, totaling $56,100. Thus, the overhead assigned to production for that month was $56,100.

I hope this information is beneficial, and now you understand how to approach it. Wishing you a fantastic and joyful day! Also, enjoy the remainder of Black History Month!:-)

- Cutiepatutie ☺❀❤

5 0
2 months ago
One local hospital has just enough space and funds currently available to start either a cancer or heart research lab. If admini
marusya05 [3725]

Answer:

The total payoff is  $50000

Explanation:

solution

The payment is represented at a certain point in a circular format.

This reflects the cumulative results and their probabilities.

The total payoff point is

total payoff  = 0.5 × $100,000 + 0.5 × 0

total payoff  =  $50000

It indicates that the best decision would be the cancer lab, as it presents the highest expected return of 60000  

 

8 0
2 months ago
The flynn company began the period with $15,000 worth of raw materials. during the period it purchased an additional $17,000 wor
Free_Kalibri [3773]
I believe the response is 38,000.
7 0
2 months ago
Read 2 more answers
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