Answer:
Universal Containers wishes to assign Cases using the same criteria employed for Live Agent chats. Which feature should a Consultant propose?
Omni-channel Skills-based routing
Explanation:
Response:
c. Advertisements published by companies on their websites for the general public
Explanation:
External-operational communication is characterized as dialogue, interaction, or correspondence related to work that a business entity conducts with individuals or groups, such as customers, government bodies, suppliers, etc., external to the organization.
An example of external-operational communication is the advertisements that companies display on their websites targeting the general public.
Answer:
Almost as many individuals utilize mobile banking as those who rely on online methods for bill payment, largely due to the convenience that both approaches offer.
Explanation:
To hypothesize involves suggesting a plausible rationale for a situation. Thus, a potential reason for the preference among many customers for online and mobile payment methods is the simplicity they present.
Some of these benefits are:
1. No more long waits in lines to settle payments with checks.
2. Transactions can be initiated from virtually anywhere and at any hour.
3. Fewer prerequisites are necessary to carry out transactions.
Answer:
$109.80 per unit
Explanation:
To solve the problem, we'll follow this approach
First
Variable cost per unit = $728,190 ÷ 8,700 units
Variable cost per unit = $83.70 each
Next
Fixed cost per unit at 8,900 units = $232,290 ÷ 8,900 units
Fixed cost per unit = $26.10 each
Finally
Total cost = Variable cost + Fixed cost
So we have
Total cost = $83.70 per unit + $26.10 per unit
Total cost = $109.80 per unit
