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xz_007
28 days ago
9

Select the correct answer from each drop-down menu. Read the passage. What should Milo do? What customer service skills would he

be showing? Milo works for a cruise company. His company offers a seven-day Mediterranean cruise. A young couple seems interested in the cruise. They are especially attracted by the reasonable price range. While discussing the details of the cruise, the couple asks if free clean water will be available. Milo knows that water isn’t included in the overall price and that the couple will have to pay for bottled water. Milo should . Milo is showing .
Business
1 answer:
Mariulka [3.1K]28 days ago
8 0

Answer:

a. Milo must reveal all pertinent details about the product

b. Milo demonstrates transparency regarding customer expectations about the product

Explanation:

a.

A customer service representative is tasked with assisting customers on behalf of a company. The representative addresses queries concerning the product and instructs customers on utilization. As communication technologies have improved and competition has intensified, customer service has become increasingly vital. Effective customer service ensures that a company retains existing patrons and attracts new ones, resulting in higher sales. Increased sales are synonymous with greater profits, which is often the objective of many businesses. Key customer service skills that can aid in boosting sales include;

1. Communication skills: A customer service agent must convey information to customers clearly to ensure an effective exchange of product details.

2. Good listening skills: Agents should listen actively and pay close attention to details to fulfill customer needs, fostering trust.

3. Product knowledge: An effective agent must possess thorough knowledge about the product since customers will expect accurate information. An agent lacking product knowledge can quickly lose customer trust.

4. Honesty: The agent should disclose all relevant information about the product, even if it risks losing a customer. Misleading customers generally erodes trust; however, being straightforward may cause a temporary loss of a customer, but it can establish a level of trust for future interactions.

In this context, Milo should provide complete transparency regarding the cruise ship, including the additional costs for bottled water. While the couple might choose not to proceed based on affordability, they will still trust Milo. This trust could eventually lead the couple to consider the cruise when their financial situation improves. Conversely, if Milo withholds information, customers may feel deceived and lose confidence in him permanently. Hence, while he might lose a one-time sale, he risks losing customers for good.

b.

In this instance, Milo is exemplifying honesty. By sharing all relevant details about the product, he is clear about what it entails and its costs. Transparency builds customer trust. When customers have complete faith in you, they are likely to choose your product even if it is priced slightly higher than alternatives of questionable quality.

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At the end of its first year of operations, shapiro's consulting services reported net income of $27,000. they also had account
Nady [2956]
Response: $11,200

Justification:

Utilizing the accounting equation:

(Total Assets) = (Total Liabilities) + (Total Capital)

Thus,

(Total Liabilities) = (Total Assets) - (Total Capital)    (1)

To determine total liabilities, we first need to ascertain total assets and total capital.

At the end of the first year, the assets of Shapiro's consulting services are as follows:

Cash:                              $16,000
Office Supplies:                $3,200
Equipment:                     $24,000
Accounts Receivable:       $8,000
TOTAL ASSETS            $51,200

Note that total assets are calculated by summing the values of each asset above.

Net income represents an increase (or decrease if it's a loss) in capital, thus we classify it as part of capital. Specifically, net income at the end of the first year adds to the initial capital.

The owner's withdrawal also decreases the capital. 

Consequently, total capital at the end of the first year is computed as:

Capital (beginning of the year):            $15,000
Net Income (end of year):           $27,000   
Withdrawal Amount:                    ($2,000)
TOTAL CAPITAL:                       $40,000

Note: The notation ($2,000) indicates a deduction of $2,000 in accounting terms.

Using (1), total liabilities at the end of the first year can be calculated as

(Total Liabilities) = (Total Assets) - (Total Capital)
                           = $51,200 - $40,000
Total Liabilities = $11,200

7 0
1 month ago
A store offers two payment plans. Under the installment plan, you pay 25% down and 25% of the purchase price in each of the next
Katen [2907]

Answer:

a-1) Present value of the installment option is $93.08.

      Present value for immediate bill payment is $90.

a2) Opting to pay the bill immediately is the preferable choice.

b-1) Present value of the installment option amounts to $88.65.

b-2) In this scenario, paying in installments is the better option.

Explanation:

a-1) To determine the present value of the installment plan, the payments occur as follows: $25 immediately, followed by $25 at the end of each of the next 3 years. This setup constitutes an annuity due, and the present value can be calculated as follows:

Present value =PMT*\frac{[1-(1+i)^-^n]}{i}*(1+i)

PMT denotes the annuity payment at the start of each period, which is $25.

             i signifies the interest rate compounded per period.

=0.05

            n represents the number of payment periods, which amounts to 4.

Present value =25*\frac{[1-(1+0.05)^-^4]}{0.05}*(1+0.05) =$93.08

The present value of immediate bill payment equals $100, reduced by the 10% discount, calculated as $100 * 0.9 = $90.

a-2) Paying immediately is advantageous since it costs $90 compared to the $93.08 present value of installments.

b1) If the installment payments do not commence for another year, the present value of the payment series is computed as:

Present value =PMT*\frac{[1-(1+i)^-^n]}{i}*\frac{(1+i)}{1+1}

                                          = PMT*\frac{[1-(1+i)^-^n]}{i}

                                          = 25*\frac{[1-(1+0.05)^-^4]}{0.05} = 88.65

b-2) In this instance, paying via installments is better as it is less expensive at $88.65 compared to the immediate payment's present value at $90.

4 0
1 month ago
How can injections affect an economy? Check all that apply.
Katen [2907]

Answer: 2, 3, 4, 5

This is the response, just finished the assignment.

Explanation:

5 0
1 month ago
What are other ethical concerns that Stilton may be facing?
arsen [2965]

Complete Question:

James Stilton serves as the CEO of RightLiving, Inc., a corporation that purchases life insurance policies at a reduced price from terminally ill individuals and sells them to investors. RightLiving compensates terminally ill patients with a percentage of the future death benefits (typically 65%) and subsequently sells the policies to investors for 85% of the future benefit amount. The patients receive funds to assist with their medical and other expenses, while the investors are assured a positive return on their investments. The difference between the purchase and retail prices represents RightLiving's profit.

Stilton is aware that some sick patients might acquire insurance policies through deceit (by concealing their illness on the application). If an insurance company uncovers such fraud, it will annul the policy and withhold payment. While Stilton is confident that most of the policies he has acquired are legitimate, he recognizes that a few may not be.

Requirement:

What additional ethical dilemmas might Stilton encounter?

Answer with Explanation:

Stilton's ethical challenges include:

  • Should he disclose potential fraud to investors prior to executing sales?
  • What policies should be established to ensure that legitimate individuals can easily sell their policies, and how would lack of such policies be unfair for RightLiving, Inc.?
  • Stilton also faces ethical issues because the business model benefits from the early deaths of clients, which raises moral questions.
5 0
1 month ago
Suppose a family has saved enough for a 10 day vacation (the only one they will be able to take for 10 years) and has a utility
stepan [3001]

Answer:

2 Days

Explanation:

To clarify, we need to restate the utility function for clarity

U=V^{1/2}

1. Probability of an illness occurring in the family is 20%

2. If an illness occurs, the total number of days impacted is calculated as:

Total vacation days = 10 days x Probability of illness = 20%

= 10 x 0.2 = 2 days

This indicates that should an illness occur based on this probability, 2 out of the 10 vacation days will be affected

3. The number of remaining vacation days to enjoy would thus be 10-2 = 8 days

This indicates that even after accounting for 2 days of potential illness, the family can still enjoy their vacation period.

V= 2 days

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