The appropriate answer is: Gap 1. The Gap Model of Service Quality, often referred to as the Customer Service Gap Model or the 5 Gap Model, assists businesses in understanding and quantifying customer satisfaction. This scenario exemplifies Gap 1, known as the 'knowledge gap,' defined as the discrepancy between customer expectations and the service provided by the company.
Response:
option c.
Clarification: an ongoing tracking system
Response:
C. Locate a lender that is prepared to provide FHA loans.
Explanation:
The FHA loan program was established by the U.S. government to make home ownership more accessible for citizens. To qualify, the minimum credit score required is 500, with a down payment of 3.5% for scores of 580 or above, and 10% for scores between 500 and 579. Additionally, mortgage insurance must be acquired, and the proposed property must comply with FHA standards.
However, it is not within his control to find a lender offering FHA loans, as the lender must be sanctioned by the Federal Housing Administration. He can only secure a loan from a financial institution approved by the FHA.
Explanation:
Part 1: True, the information given about the total costs incurred by the movie studio from last year shows that after the adjustments for the differences in totals
3rd movie cost - 2nd = 132-84 = 48 million
Thus, the variable costs must be at least $47 million but less than $255 million as well.
Part 2: False, the marginal cost for producing the first movie was $45 million, while the studio produced three films during that period.
In conclusion, the variable costs for all three films last year were
45 x 3 = 135 million
Answer:
The organization will incur $5,100 for each employee regarding separation fees should these exit interviews take place next year
Explanation:
Information provided in the question:
Expected reduction in staff = 15% = 0.15
Cost of conducting exit interviews = $100
Standard separation cost = $5,000
Now,
Total separation cost for each employee = Cost of exit interviews + Standard separation cost
= $100 + $5,000
= $5,100
Therefore,
The organization will incur $5,100 for each employee regarding separation fees should these exit interviews take place next year
