Pete is conducting a survey to determine his customers’ overall satisfaction about the quality of his company’s products. He sen

Question

2 months ago

12

Pete is conducting a survey to determine his customers’ overall satisfaction about the quality of his company’s products. He sen

ds out surveys to the 5 customers who have purchased the largest number of items over the past year. Are his results likely to be representative of the population he is trying to analyze?

Mathematics

2 answers:

AnnZ [12.3K] · Answer 1 · 2026-02-21T05:09:21+03:00

No.
In order to conduct an analysis like this one, it is essential to select a RANDOM SAMPLE from the entire POPULATION involved in the study. For instance, Pete is attempting to gauge the overall satisfaction of his customers, therefore, he should distribute the surveys to a randomly chosen group of customers rather than only targeting those who have bought the most items. Doing so will yield results that are more REPRESENTATIVE of the overall customer satisfaction. If he limits the surveys to those customers who have purchased the most, he is likely to see inflated satisfaction levels, which would not truly reflect the general sentiment of all customers.

AnnZ [12.3K] · Answer 2 · 2026-02-21T05:11:14+03:00

No.

When assessing overall service quality, the scope of the population cannot be confined to certain criteria. Such a restriction would lead to limited data collection and fail to accurately depict the broader population. Surveys must be randomized to prevent data distortions and to ensure that the findings are genuine.