Kaylee’s customers seem to be buying less of her freshly baked breads and more of her yogurt parfaits and coffees. She begins to

Question

11 days ago

9

Kaylee’s customers seem to be buying less of her freshly baked breads and more of her yogurt parfaits and coffees. She begins to

ask customers at the checkout why they made their selection. She learns that many of her customers are choosing a gluten-free diet. She changes her breads and now is selling gluten-free breads and most days sells out. Kaylee used
a. feedback.
b. input.
c. output.
d. a transformational process.
e. complexity theory.

Business

1 answer:

stepan [3K] · Answer 1 · 2026-03-25T06:02:44+03:00

d. a transformational process. Explanation: A transformational process entails changes within an organization's output products, reflecting alterations in the inputs aimed at ensuring customer satisfaction. For instance, upon receiving feedback from customers about their purchasing patterns, Kaylee discovered a rising interest in gluten-free options. She adapted her bread recipe to eliminate gluten, resulting in the creation of gluten-free bread that consistently sells out, thus integrating customer feedback into her transformational process.